Privacy Policy

ToolWare Sales Limited (“ToolWare”, “we”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ).

1. Information We Collect

We may collect:

• • Names of account holders or staff
  • Company and business details (including NZBN where applicable)
  • Email addresses and phone numbers
  • Billing and delivery addresses
  • Account and order history
  • Website login credentials
  • Limited website usage data
  • We do not intentionally collect information that is generally regarded as sensitive unless required for a specific lawful purpose.

2. How We Collect Information

Information is collected through:

• • Account application forms
  • Website access requests
  • Online ordering systems
  • Email, phone, and general enquiries
  • Ongoing business interactions
  • Apply for employment with us

3. How We Use Information

We use personal information to:

• • Process and fulfil orders
  • Arrange deliveries
  • Communicate with customers
  • Provide products, services and information
  • Issue invoices and statements
  • Manage customer accounts

Marketing communications may be sent from time to time. You may opt out at any time.

4. Sharing Information

Your information may be shared with trusted third parties including:

• • Freight and courier providers
  • Business systems and service providers (e.g. NetSuite)
  • Email and communication platforms

Only information necessary to perform these services is shared.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes technical, administrative and physical safeguards. Information is stored securely using internal systems and approved cloud-based platforms. While reasonable precautions are taken, no system can be guaranteed completely secure. Information may be stored on servers located in New Zealand or overseas.

6. Cookies & Website Use

Our website may use cookies and analytics tools to improve performance and user experience. These tools generally do not identify individuals. Cookies can be disabled through browser settings.

7. Access and Correction

You have the right to request access to personal information we hold about you and to request correction of that information.

If you believe the information, we hold is inaccurate, incomplete or outdated, please contact us and we will take reasonable steps to correct it. We may request proof of identity before providing access to personal information, and we will respond within the timeframes required by the Privacy Act 2020.

8. Policy Updates

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

9. Overseas Disclosure and Storage

In some circumstances, personal information may be stored or processed outside New Zealand (for example, using cloud service providers or technology partners). Where personal information is transferred outside New Zealand, ToolWare will take reasonable steps to ensure that the receiving party protects the information with safeguards comparable to those required under the Privacy Act 2020 (or otherwise ensure the transfer is permitted under the Act).

10. Privacy Breaches

If we experience a privacy breach that poses a risk of serious harm, we will take steps required by the Privacy Act 2020, which may include notifying affected individuals and the Office of the Privacy Commissioner.

11. Complaints

If you believe we have breached your privacy or mishandled your personal information, you can contact us using the details below. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand).

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact:

ToolWare Sales Limited
3 Stonedon Drive, East Tamaki, Auckland 2013, New Zealand
PO Box 204 233, Highbrook, Auckland 2161, New Zealand
Email: info@toolware.co.nz
Phone: 09 579 8080