Got Questions? Check Here.

We’ve compiled a list of frequently asked questions to help you find answers quickly and easily. Still have a question? Get in touch with our customer service team on 09 579 8080, email info@toolware.co.nz, or fill out our contact form.

General Shipping & Collection Returns, Refunds & Warranty Website Login

General

Can I buy directly from you?

q

Where can I buy your products or find a stockist?

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Can I get a copy of your catalogue or price list?

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What are your opening hours?

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How do I create an account with you?

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Shipping & Collection

How can I check the status of my order or get an estimated delivery date?

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How much is freight for my order?

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Can you deliver directly to my customer?

a

Can I collect my order from your warehouse?

a

Can I get a copy of my invoice, packing slip, or proof of delivery?

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How can I change my delivery address?

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Returns, Refunds & Warranty

How do I return a faulty product?

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My delivery arrived damaged - what should I do?

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How do I claim a credit?

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Can I return excess stock if I over-ordered?

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Do you charge a restocking fee?

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Are there any products that cannot be returned?

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Do your products come with a warranty?

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How do I make a warranty claim?

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Website Login

How do I sign up for a Web Account?

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I forgot my password - how do I reset it?

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How can I check the price and availability of a product?

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Can I save my favourite products or create a wishlist?

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How do I update my account details or email address?

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ToolWare Sales Ltd

3 Stonedon Drive, East Tamaki,
Auckland 2013, New Zealand

Phone: +64 9 5798080

Email: info@toolware.co.nz

Opening Hours

Monday: 7.30am - 5.00pm
Tuesday: 7.30am - 5.00pm
Wednesday: 7.30am - 5.00pm
Thursday: 7.30am - 5.00pm
Friday: 7.30am - 4.30pm
Sat-Sun: Closed

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